Required Qualifications and Experience

EDUCATION

• Bachelor’s degree in Social Sciences, International Relations/Affairs, Research, Law or a related field from an accredited academic institution with three years of relevant professional experience; or,

• High School diploma with five years of relevant professional experience.

EXPERIENCE

• Experience in migration management, refugee resettlement, humanitarian assistance, logistics, transportation, field operations, or related areas;

• Experience in protection case management (including for survivors GBV and human trafficking, children at risk) in humanitarian or migration contexts;

• Experience working directly with migrants, refugees, asylum seekers, deported migrants or vulnerable populations is desirable;

• Experience with referrals and coordination with local protection actors, NGOs, or government services;

• Experience working in programs that include a movement operations component is an advantage; and,

• Experience with IOM or other UN agencies, particularly working on assisted voluntary return and reintegration programs, is preferred.

SKILLS

• Knowledge of IOM and Inter-agency protection standards and operational guidelines, including IOM Case Management Guidelines. Knowledge of human rights and international migration law is an asset;

• Knowledge of MiMOSA is a strong asset;

• Strong interpersonal skills, ability to interact respectfully with migrants with trauma or complex needs, and proven ability to establish and maintain effective working relationships with people of diverse cultural and national backgrounds;

• Strong interpersonal and teamwork skills;

• Ability to deliver assistance in challenging conditions; adaptability and good judgment; and,

• Good written and verbal communication skills;

• Ability to prepare case notes and reports; and,

• Proficiency in MS Office (Word, Excel), tools used for case management.

SECTION 5

Languages[1]

IOM’s official languages are English, French, and Spanish.

REQUIRED

For this position, fluency in English is required (oral and written).

DESIRABLE

Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish).