System Optimization Consultant, Business Innovation and Support (BIS), UNICEF GSSC, Budapest, Hungary, Budapest, hybrid, with possible travel, # 596634
Budapest, Hungary
Experience: Senior/expert-level
Education: Master's Degree
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Education: Master’s degree in Computer Science, Information Systems, Business Administration, Data Science or related fields
Work Experience:At least 10 years of business analysis, process improvement or management consulting experience, including at least 5 years in shared services or GBS environments.
Skills:
Demonstrated experience leading independent assessments of operational services and producing recommendations that were adopted and delivered measurable results.
Expert command of process mapping, data analysis and root-cause methods, and of maturity and benchmarking frameworks (e.g., APQC, SSON/GBS maturity models).
Strong understanding of enterprise workflow and ERP platforms (preferably ServiceNow and SAP) and of automation opportunities.
Strong analytical rigor and ability to turn data into clear, practical recommendations.
Demonstrated experience reviewing existing system configurations, case management set-ups, workflow designs, customizations and change logs, and recommending a return to out-of-the-box functionality.
Credibility with senior management; able to present difficult findings constructively.
Excellent facilitation, writing and presentation skills.
Language Requirements:Fluency in English is required. Knowledge of another UN language is an asset.
Desirables:
Experience in Administration, HR, travel or finance-related shared services is an asset.
Professional certification in business analysis (CBAP or PMI-PBA), Lean Six Sigma (Black Belt preferred) or ITIL is highly desirable.
Experience in the UN system or international organizations is an asset.
