Education:
- Bachelor’s degree in marketing, computer science, engineering, technology, digital media, or any other relevant areas
Work Experience:
- A minimum of two (2) years of progressively responsible experience supporting the implementation, adoption or ongoing use of Salesforce Sales Cloud and Salesforce Marketing Cloud in a fundraising, marketing, customer-engagement or comparable environment.
Language Requirements:
- Fluency in English is required. Knowledge of another official UN language is considered as an asset.
Knowledge/Expertise/Skills:
- Demonstrated hands-on experience with Salesforce Sales Cloud functionality, including contact and account management, business processes, reporting, dashboards, data quality and user support.
- Demonstrated hands-on experience with Salesforce Marketing Cloud, including audience segmentation, journey and campaign execution, email operations, testing, reporting and deliverability good practice.
- Strong data-analysis skills, with experience using Excel and reporting or visualization tools such as Power BI to interpret user, campaign, supporter or operational data and translate findings into practical recommendations; knowledge of SQL is an asset.
- Strong communication and collaboration skills to work effectively with internal teams, cross-divisions (DID, Communication) and vendors.
- Experience in managing long-term and multiple projects simultaneously across 2 or more international geographies (Please do include the list of geographies you managed in your CV or cover letter).
- Experience working with content management systems, preferably Optimizely or a comparable enterprise CMS, including content administration, publishing workflows, basic configuration and coordination between web, CRM, marketing and data platforms.
