Education (Essential) First-level university degree. Experience (Essential) At least three years of relevant professional experience with patents, including in an IP office or comparable working environment. Language (Essential) Excellent written and spoken knowledge of English and Chinese. Job Related Competencies (Essential) Demonstrated ability to communicate with people from the technical and business field. Excellent understanding of the PCT and ability to explain or provide training on the rules, regulations and procedures governing the area of work. Ability to use IT tools and systems used for data capture and transmission, quality control and customer services. Client orientation, with the ability to deliver high quality client services with a focus on improving service execution, delivery and outcomes. Results-oriented. Excellent time management and work organization skills; highly adaptable to new environments, tasks and demands. Excellent analytical and problem-solving skills. Integrity in dealing with confidential and sensitive data. Excellent communication and interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.