Education (Essential) First-level university degree in information technology, computer science or a related field. Education (Desirable) Certification in ITIL or a related service management framework. Experience (Essential) At least six years of demonstrated experience providing advanced technical and functional support for business-critical applications and services. An advanced university degree in one of the aforementioned disciplines may be accepted in lieu of two years of experience. Experience (Desirable) Experience working in a highly confidential and secure environment involving sensitive information data flows. Language (Essential) Excellent knowledge of written and spoken English. Job Related Competencies (Essential) Strong knowledge of technical application support and production operations in enterprise environments. Good understanding of incident management, problem management, change management, and service request processes. Strong troubleshooting and analytical skills, with the ability to investigate complex technical and functional issues. Good knowledge of application monitoring and alerting tools. Familiarity with ticketing and workflow tools such as Jira or equivalent. Good knowledge of relational databases and SQL, Java, and XML processing. Good knowledge of production procedures and data flows. Strong problem-solving and root cause analysis skills. Ability to assess priorities, manage multiple activities, and work effectively under pressure. Strong communication skills, with the ability to provide clear updates to users, stakeholders, and technical teams. Ability to collaborate effectively with cross-functional teams and external service providers. Job Related Competencies (Desirable) Knowledge and understanding of public cloud architectures and operating models.